Privacy Policy

Your Privacy Matters

At LocalEdge Calexico Towing, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

When you use our towing and roadside assistance services, we collect information necessary to provide you with quality service:

Contact Information

This includes your name, phone number, email address, and location when you request service. We need this information to dispatch our team to your location and keep you updated on our arrival time.

Vehicle Information

We collect details about your vehicle, such as make, model, year, color, and license plate number. This helps us bring the right equipment and properly identify your vehicle.

Payment Information

If you pay by credit or debit card, we process payment information securely through our payment processor. We do not store your full card details on our systems.

Service Details

We keep records of the services we provide, including dates, times, locations, and service types. This helps us maintain accurate records and improve our operations.

How We Use Your Information

We use the information we collect to provide towing and roadside assistance services to you. This includes dispatching our team, communicating with you about your service, processing payments, and maintaining service records.

We may also use your contact information to send service updates, confirm appointments, or follow up after service to ensure you were satisfied. We will not use your information for unrelated marketing purposes without your permission.

Information Sharing

We do not sell your personal information to third parties. We only share your information when necessary to provide our services or comply with legal requirements.

This may include sharing information with our service providers, such as payment processors or insurance companies when relevant. We may also share information if required by law enforcement or legal proceedings.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure systems for storing data and limiting access to authorized personnel only.

However, no method of data transmission or storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your information for as long as necessary to provide services and maintain records for business and legal purposes. Service records are typically kept for several years to support warranty claims, resolve disputes, and meet regulatory requirements.

Your Rights

You have the right to access the personal information we hold about you and request corrections if it is inaccurate. You can also ask us to delete your information, though we may need to retain certain records for legal or business reasons.

If you have questions about your data or want to exercise your rights, please contact us using the information below.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic.

You can control cookie settings through your browser, but some website features may not work properly if you disable cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will update the date at the top of this page and notify you if the changes are significant.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us:

LocalEdge Calexico Towing
103 Lincoln St, Calexico, CA 92231
Phone: (760) 354-4062
Email: hi@calexicotowservice.com